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Noticeboard

To comply with social distancing measures and reduce numbers of patients allowed into practice at same time, please do not attend early for your appointment or you will have to wait outside. Please attend alone. Do not come to the surgery if you have any symptoms of a new dry cough/fever/loss of taste or smell.  Please wear face covering to your appointment.

Latest News

Face Masks - patients seeking exemption letter

Please read the attached letter

Face masks and exemption letters

See this website for more info:

https://www.keepsafe.org.uk/mask

Better Health

Public Health England has launched a major new adult health campaign to seize the opportunity for a national reset moment of health.

Nearly two thirds (63%) of adults in the UK are overweight or living with obesity.

Gaining weight is often a gradual process that takes place over a number of years and modern life doesn’t always make it easy. But this extra weight causes pressure to build up around vital organs, making it harder for the body to fight against diseases like cancer, heart disease and now COVID-19.

By reducing your weight within a healthy range, you can cut your risk of being critically ill with COVID-19.

To improve health and wellbeing, individuals should aim to have a BMI below 25 and above 18.5.

NICE recommends that Black, Asian and minority ethnic groups (BAME) should aim to have a BMI below 23 and above 18.5 to avoid risks to health.

To support people to live healthier lives, Public Health England’s Better Health campaign will provide a variety of tools and apps to help you make healthier food choices, become more active and prevent future weight gain. One of these tools is a Weight Loss Plan app, which provides 12 weeks’ worth of engaging content that can be personalised and tailored to the goals and needs of the individual. Later down the line, support will also be made available to help people quit smoking, cut down their drinking and look after their mental health.

For help and support to lose weight, visit nhs.uk/BetterHealth

Better Health Banner

Want to stop smoking?

Smokefree County Durham service is still open and accepting self-referrals throughout Coronavirus.

Call 0800 772 0565 or email smokefreelife.countydurham@nhs.net

Coronavirus

Information for patients

If you have symptoms (acute respiratory infections, using any one of the following: cough or fever or shortness of breath)

  • DO NOT come into the surgery
  • DO NOT attend A&E
  • Visit the 111 website

Coronavirus and our appointments system

 

All GP practices are operating a system of telephone triaging all patients upfront.

This is first and foremost a step to ensure patient and staff safety. 

We are trying to support as many patients as possible without having to bring you into the surgery.

 

We are doing all we can to maintain as normal a service as possible.

Thank you.

 

Coronavirus and Fit (Sick) Notes

If you need to provide a note to employers asking for proof that you are self-isolating please go to

 

https://111.nhs.uk/isolation-note/

 

Please read the attached:

Coronavirus and Fit Note Advice

Hay Fever Information Leaflet

Hayfever Patient Information Leaflet

electronic Repeat Dispensing (eRD)

If you get regular or repeat prescriptions, you could save time by switching to electronic Repeat Dispensing (eRD).

eRD sends your prescriptions electronically from your GP surgery to a pharmacy of your choice. It’s easy to use and you don't need a computer or electronic device. Ask your GP or pharmacist to set it up for you.

eRD allows your GP to prescribe your regular medicines for up to a year. It’s reliable, secure and confidential. Your regular prescriptions are stored securely on the NHS database, so they'll be ready at the pharmacy each time you need them.

Using eRD you can:

  • save time by avoiding unnecessary trips or calls to your GP every time you need to order a repeat prescription
  • order or cancel your repeat prescriptions online (if your GP practice offers this service)
  • pick up your repeat prescriptions directly from your pharmacy without having to visit your GP
  • spend less time waiting for your prescription in the pharmacy or GP practice
  • save paper – you won’t need a paper prescription to collect your medicine from the pharmacy

For more information about eRD and how it works, ask at your GP surgery or pharmacy, or visit the NHS website: www.nhs.uk/eRD

Alzheimer's Society July 2020 Newsletter

Alzheimer's Society Newsletter July 2020

Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19

Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19

 

IMPORTANT

Information for patients

 

Regarding non-NHS repeat prescription services

 

We are aware that repeat prescription services that are not legitimate NHS services are currently being advertised.

 

Be cautious if an individual offers to pick up your prescription for you at a cost.

 

Anyone signing up to this service should be aware that it is not endorsed by, or aligned to any NHS organisation. Patients will be signing up to a private contractual agreement between themselves and the individual providing the service.

 

We would strongly advise any patient thinking of signing up to this service to ensure that they consider whether it complies with Data Protection Act (DPA) and General Data Protection Regulations (GDPR) in relation to how their information will be stored and processed.

 

Any advertisement for a legitimate NHS service offering repeat prescription service will display the NHS logo and the contact details of the organisation(s) providing this. 

 

If you have any questions or concerns about a service that you have seen advertised in your local area, please speak to the Business Manager (Martin) who will forward on your question or concern.

 

 

The Medicines Optimisation Team

DDES and ND CCGs

August 2019

 

 

Prescription Telephone Line

Is open between 10:00 am - 11:30 am and 1:00 pm - 3.00 pm, Monday through Friday.

Extended Access Service

 

There is an extended access service, running Monday to Friday evenings, and Saturday and Sunday.

Both GP and Nurse or Health Care Assistant appointments are available.

This is an extension of the GP service that runs as normal throughout the day, and is aimed firstly for those people who, for example, work and find it difficult to get to see a GP or Nurse or Health Care Assistant during the day.

This poster offers more information:

Extended Access Service

Information about our appointments system and prescription

Appointments

Ring our main appointments number on (0191) 371 0232 using option 2 to book an appointment: the line is open from 8.00 am to 3:00 pm.

 

Urgent appointments

Is one where you have contact with a GP within 24 hours (we cannot guarantee that you will be matched to the GP of your choice, but we will try to)

 

Routine appointments

  • With any GP is an appointment within 2 weeks
  • With the GP of your choice is an appointment within 4 weeks

 

Our Reception staff has been trained to ask questions to help direct you to the most appropriate appointment / GP / Nurse: PLEASE take the view that they are there to help, and are not asking questions for no reason at all.

 

We offer:

  • Early morning appointments (before 8 am) on a weekly basis: days can vary occasionally so ask at Reception for details.
  • Late evening appointments every Monday (last GP appointment 8:20 pm).

You can book an appointment on-line via our website: please ask a Receptionist for details as to how to do this.

You can help us by:

  • Being on time for your appointment
  • Letting us know if you need to cancel
  • Calling for a home visit or urgent appointment before 10 am
  • Ringing for a repeat prescription between 9.00 am and 3.00 pm
  • Ringing for the results of tests between 10.00 am and 6.00 pm

Prescriptions

Repeat prescriptions   

  • Please ask at reception if you would like to start ordering via email or nominating a pharmacy you would prefer to have your prescription forwarded to electronically.
  • You can also order on line, call in and ask at reception, or you can post or fax your request to us. Your prescription will be available for you to pick up after 2 working days.
  • If you take medication on a long-term basis, you can ask for a repeat prescription by ringing the prescriptions telephone line on (0191) 371 0232 you should ring between 11:00 am - 12 noon and 1.00 pm and 3.00 pm using option 3.

Use of antibiotics

Please see this poster:

Antibiotics usage poster

Wi-Fi available to patients

Please see the attached poster as to how to access Wi-Fi in the waiting room.

WiFi available in the surgery

Eligibility for help with NHS Costs

Patients are required to make a payment towards the cost of certain items, such as prescriptions, dental or eye care.

The NHS has an online checker so you can see what help you could get to pay for NHS costs at:

https://tinyurl.com/paying-nhs-costs

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
 
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