Appointments are available daily for those patients who wish to see a doctor on the same day who feel that they have an urgent medical problem.  In these cases patients are asked to contact the surgery on 0191 371 0232 before 9 am if possible. 

For urgent medical problems a doctor will always see you on the same day.  However, we are unable to guarantee the doctor of your choice.

• Book an appointment online with Patient Access via the link at the top of this page
• Phone us Monday to Friday, 8am to 6pm
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6pm

We aim to offer an appointment with a GP within 2-4 weeks. Nurses based in our practice treat patients for a wide range of common conditions. We aim to offer appointments with a Nurse within 2 weeks.

If you wish to speak to a doctor on the telephone, ask the receptionist who will take the relevant details and arrange a telephone appointment.  If it is not urgent the appointment may not be for the same day.

Please phone the surgery before 10am if you require a telephone appointment. A doctor will then call you back at the earliest convenient time following their morning surgery.

Appointments are usually for ten minutes unless it is for minor surgery or a medical examination, which takes longer.  Please inform the receptionist if this is the case. 

Waiting for a phone call from a GP or Nurse?

Please read our patient protocol

Our doctors can typically see four patients in the surgery in the time it takes to do a single home visit.

For this reason, we ask our patients to come to the surgery if at all possible.

However, we can visit you at home if your condition means you cannot attend the surgery.

Please ring before 10am to arrange a visit and let us know if your condition is urgent.

Monday	6:30 pm to 8:00 pm
Tuesday	7:30 am to 8:00 am*
Wednesday	7:30 am to 8:00 am*
Thursday	7:30 am to 8:00 am*
Friday

These are hours outside the core hours of 8am to 6:30pm and can be pre-booked.

The timings may be subject to change (e.g. doctor on holiday), so please contact reception to make sure.

*The availability for the 07:30 - 08:00 am slots Tuesday - Thursday can varty weekly, so please contact Reception for details.

Need to see a GP in the evening or weekends?

GPs in Chester-le-Street work together to offer extra GP appointments from 6.30pm on weekday evenings as well as on a Saturday.

The service for pre-booked primary care appointments  (i.e. GP and Nurse services similar to those offered during the day, out of the local practices).

To book one of these appointments, call the GP surgery and ask them to arrange an appointment, or call 111 if you are calling after 6 pm.

With immediate effect, the eConsult service is only available during surgery opening hours (8am to 6pm).

To better assist patient safety, we advise that any queries relating to a medical condition are not put through via an eConsult and instead please contact the Surgery via the telephone. 

Please use the eConsult service for Fit (Sick) Note requests only.

Please call us as soon as possible (at least 3 hours before) if you need to cancel an appointment so we can offer this slot to someone else.

You can also use online services such as Patient Access and the NHS App to cancel your appointment or text to cancel your appointment.

If you need help when we are closed

Click here for details about out of hours services available.

Please tell us:

• if you are in a telephone box: we will ring you back if you can give us the number.
• immediately if your call is an emergency.
• if there’s a specific doctor, nurse or other health professional you would prefer to respond (we cannot guarantee they are available)
• if more than one person in the family needs to be seen: we can give you a longer appointment if necessary
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form. 

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Change of Personal Details

The practice is committed to the training of students of medicine and nursing. Your appointment may be with a GP Registrar or a F2 Doctor: these are qualified doctors undertaking additional training. Or you may be seen by a medical student. All trainees are appropriately supervised. You may also be asked if a student or GP registrar can sit in on your consultation.